Effective Date: 16 July 2026
At Connects Future LTD, we are committed to delivering high-quality digital marketing, web development, software development, and consulting services. We value transparency and customer satisfaction, and this Refund Policy outlines the terms under which refunds may be granted.
By purchasing our services, you agree to the terms set out in this policy.
1. Overview
As we provide digital services, our work often begins shortly after a project is confirmed. Due to the nature of these services, refunds are not always possible once work has commenced or services have been delivered.
Each refund request is reviewed individually, taking into account the work completed and the terms of the service agreement.
2. Refund Eligibility
You may be eligible for a refund if:
- Your project has not yet started.
- A duplicate payment was made by mistake.
- We are unable to deliver the agreed service.
- Both parties agree to cancel the project before significant work has been completed.
Approved refunds will be processed in accordance with this policy.
3. Non-Refundable Services
Once work has commenced, the following services are generally non-refundable:
- Search Engine Optimization (SEO)
- Search Engine Marketing (SEM)
- Google Ads Management
- Social Media Marketing
- Email Marketing
- Display Advertising
- E-Commerce Marketing
- Website Design
- Website Development
- WordPress Development
- Mobile App Development
- Software Development
- Chatbot Development
- Graphic Design
- Logo & Brand Identity Design
- Marketing Design
- Video Production & Animation
- Website Maintenance
- IT Support Services
- Technical Consulting
- Business Consulting
- Any customised digital solution
4. Project Cancellation
You may request to cancel your project at any time by contacting us in writing.
If work has already started, you may be responsible for payment covering:
- Work completed up to the cancellation date
- Research and planning
- Design and development hours
- Content creation
- Third-party purchases made specifically for your project
- Administrative costs directly related to the project
Where applicable, any remaining unused balance may be refunded.
5. Monthly & Recurring Services
For recurring services such as:
- SEO
- Website Maintenance
- Social Media Management
- Digital Marketing
- Hosting Support
- Technical Support
You may cancel by providing at least 30 days’ written notice, unless otherwise specified in your service agreement.
Fees already paid for completed service periods are generally non-refundable.
6. Website & Software Development Projects
Website and software development projects are typically completed in agreed milestones.
Payments made for completed milestones or delivered work are non-refundable.
Ownership of completed work, source files, or project assets may remain with Connects Future LTD until all outstanding invoices have been paid in full.
7. Third-Party Products & Services
Refunds do not apply to costs already incurred through third-party providers, including but not limited to:
- Domain registrations
- Web hosting
- SSL certificates
- Premium themes
- Plugins
- Stock photography
- Fonts
- Software licences
- Cloud services
- Advertising spend (Google Ads, Meta Ads, etc.)
These services are governed by the policies of their respective providers.
8. Refund Processing
If a refund is approved:
- Refunds will be issued using the original payment method whenever possible.
- Processing typically takes 5–10 business days, depending on your payment provider or financial institution.
9. Chargebacks
If you are dissatisfied with our services, we encourage you to contact us first so we can resolve the issue.
Initiating an unwarranted chargeback without first contacting us may delay the resolution process and could result in the suspension of ongoing services while the matter is investigated.
10. Changes to This Policy
We may update this Refund Policy from time to time to reflect changes in our services, business practices, or legal obligations.
The latest version will always be published on this page with the updated effective date.
11. Contact Us
If you have any questions about this Refund Policy or would like to request a refund, please contact us.
Connects Future LTD
Address:
G01 Suite: 103, 2-12 Cambridge Heath Road
London, E1 5QH
United Kingdom
Email:
info@connectsfutureltd.com
Phone:
+44 7354 898 177